We held our second event within Trizma Mornings. At our second event we hosted all our partners and friends to share with them all important aspects of todays’ customers who are digitally empowered and how they make impact on true customer care. There was a brief insight on today’s trends how customers use…
The good old definition says – outsourcing is the business practice of hiring another company. Then that another company performs services that are traditionally performed in-house. That “another” company is usually an outside party. Now to simplify Definitions are a great thing. But, they are usually helpful when you fully understand what it all means.…
Investing in a call center means that you are making an investment in a positive experience for your customers. Investment in an in-house solution is under your direct control, but when put on paper, sometimes can look like a very consuming quest. On the other hand, outsourcing is supposed to ease the financial aspect of…
At some point, you will think about outsourcing your call center. And why? Others are talking about it. You are reading about it. Or someone offering you some outsourcing services. Additionally, there is a need to reduce costs and optimize processes. Or you do not have (enough) resources to support all your customers on every…
Millennials are the most educated generation by far, and they dominate the market. Besides, there is a prediction that just in the U.S., there are more than 80 million. So, they are game-changers. They are enthusiastic about the value they are getting from a product. They use products to show off. This need to “present…
We started with Trizma Mornings! The focus of Trizma Mornings is on quick and short morning meet-ups where we present a hot topic, creative service or an interesting case study. Concept of “bite-size” topic coverage, is an opportunity to develop a conversation with the industry experts and thought leaders. At the first meet…
