New step on our journey
It is our pleasure to inform you that on September 10th Trizma became the part of the M+ Group, the…
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ADVANCED CONTACT CENTER
PREMIUM CONTACT CENTER
OVERFLOW HANDLING
CUSTOMER DATA
VERIFICATION
SALES & ORDER MANAGEMENT
VIDEO
IDENTITY CHECK
DEBT
COLLECTION
BUSINESS
ANALYTICS
VERIFICATION
IDENTITY CHECK
COLLECTION
ANALYTICS
YOUR CALL CENTER NEEDS
77% of customers are more confident in brands that ask for and accept customer feedback. We do have Call Center solutions to listen your customers.
BE AVAILABLE
Never compromise on communication with your customers. Have responsive Call Center and be in touch with digitally empowered customers on every channel.
ANSWER ALL QUESTIONS
Customers still seek live-agent support. With customers beginning their service engagement online, facilitating a seamless transition from self-help to Call Center agents assisted service is critical.
ABOUT M PLUS SERBIA
We are a Business Process Outsourcing provider and customer care is our core. Our story began in 2002 when M Plus Serbia was founded as the first independent Call Center service provider in Serbia. Everything started with the one idea that is still alive today – a passion for being a trusted partner for Customer Care.
It’s our responsibility to not only complete but also improve your core business. We come to you with the Call Center support and innovation that helps achieve your goals.
WHY WORK WITH US
6 reasons to choose M Plus Serbia Call Center support
Quality
Monthly churn rate under 3% – industry top quality benchmark is 5%
Reliability
17 years on the market. Not a single service break down
Performance
Trizma QA as a global operational standard for Visa service
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Great response from our clients. No client lost due to low service
Flexibility
Various business models based on cost flexiblity
Creativity
We create scalable partnerships for all your communication needs
RECENT ARTICLES & EVENTS
Ask Us Anything: What do customers expect from omni-channel?
What is the first that comes up to your mind when you hear someone says “omnichannel”? Is it communication through…
Ask Us Anything: Why should I care about assuring quality in a Call center?
It is always hard to answer a question directly of whether you should do something or not because I am…
OCTOBER 2019
TRIZMA MORNINGS: WHAT’S NEW IN THE INDUSTRY
We held our second event within Trizma Mornings. At our second event we hosted all our partners and friends to share with them all important aspects of todays’ customers who are digitally empowered and how they make impact on true customer care.
