Investing in a call center means that you are making an investment in a positive experience for your customers. Investment in an in-house solution is under your direct control, but when put on paper, sometimes can look like a very consuming quest. On the other hand, outsourcing is supposed to ease the financial aspect of…
At some point, you will think about outsourcing your call center. And why? Others are talking about it. You are reading about it. Or someone offering you some outsourcing services. Additionally, there is a need to reduce costs and optimize processes. Or you do not have (enough) resources to support all your customers on every…
Millennials are the most educated generation by far, and they dominate the market. Besides, there is a prediction that just in the U.S., there are more than 80 million. So, they are game-changers. They are enthusiastic about the value they are getting from a product. They use products to show off. This need to “present…
We started with Trizma Mornings! The focus of Trizma Mornings is on quick and short morning meet-ups where we present a hot topic, creative service or an interesting case study. Concept of “bite-size” topic coverage, is an opportunity to develop a conversation with the industry experts and thought leaders. At the first meet…
