It is our pleasure to inform you that on September 10th Trizma became the part of the M+ Group, the fastest growing BPO company in the SEE region. M+ Group (www.mplusgrupa.com) was established in Zagreb in 2007. It is the fastest-growing BPO company in the SEE region, with key clients from telecommunication, energy, transportation,…
What is the first that comes up to your mind when you hear someone says “omnichannel”? Is it communication through various channels? Or you think of Instagram/Viber/WhatsApp communication? Or you associate it to shopping online and reaching out to real-time support? Being in the call center industry for so many years, I am still not…
It is always hard to answer a question directly of whether you should do something or not because I am not in your shoes. The proper answer depends on your business focus, set of expectations, and defined business goals and KPIs. It would be arrogant to tell you that you have to focus only on…
We are living in a digital era. Technology is evolving at a rapid pace, enabling instantaneous communication. We are all unified on a single platform being only one click away from each other. We now have the automation where dull and tiring processes used to be. Inventions are helping us complete tasks faster. Also, communication…
Investing in a call center means that you are making an investment in a positive experience for your customers. Investment in an in-house solution is under your direct control, but when put on paper, sometimes can look like a very consuming quest. On the other hand, outsourcing is supposed to ease the financial aspect of…
At some point, you will think about outsourcing your call center. And why? Others are talking about it. You are reading about it. Or someone offering you some outsourcing services. Additionally, there is a need to reduce costs and optimize processes. Or you do not have (enough) resources to support all your customers on every…
Millennials are the most educated generation by far, and they dominate the market. Besides, there is a prediction that just in the U.S., there are more than 80 million. So, they are game-changers. They are enthusiastic about the value they are getting from a product. They use products to show off. This need to “present…
