Author Archives: Dragana

What is the first that comes up to your mind when you hear someone says “omnichannel”? Is it communication through various channels? Or you think of Instagram/Viber/WhatsApp communication? Or you associate it to shopping online and reaching out to real-time support? Being in the call center industry for so many years, I am still not…

We are living in a digital era. Technology is evolving at a rapid pace, enabling instantaneous communication. We are all unified on a single platform being only one click away from each other. We now have the automation where dull and tiring processes used to be. Inventions are helping us complete tasks faster. Also, communication…