We ensure that all calls are professionally and promptly answered.
Choose Trizma Overflow Service when:
Trizma team is available 24/7/365 to provide a simple overflow solution.
We understand that unexpected demand along with infrastructure and space capabilities and staffing costs, can all affect the customer experience and can restrict your business goals. That is why Trizma offers simple and quick-to-set up overflow solution for your business to continue seamless communication with customers.
Depending on your business needs, when waiting time excide the expected value or you are facing queuing on your customer line, those calls are redirected to the Trizma Call Center team. Your telephony system will transfer calls to Trizma Call Center agents. In a situation when back-office activities are backlogging we ensure a secure connection to your system.
Usually, overflow service can be set up very quickly. In general, depending on your business needs, technical features of your system and products and services specifics, we will provide you with an estimated time to go into production.
The most important thing is that your telephony system is capable to transfer calls to an external number. Also, for back office support, features and security requirements are vital to establishing the connection. During this process, you will have support from Trizma’s technical team who will work together with your technical team to check system characteristics and to set up everything needed for transferring activities.
