Today, the employee experience represents a crucial factor and essential element of every company culture. Employees’ experiences with a company and teams have to be worth spreading leads. Those positive interactions within a company lead to organizational success and go-to-employer choice.
What will you experience within Trizma?
All that people/employees encounter, observe, or feel throughout their employee journey at an organization is the employee experience. Also, the initiatives and programs we have developed and implemented in throughout the years, like employee engagement, performance management, diversity and inclusion, leadership development.
Why is your experience essential for customer care?
Some studies show an active connection between an engaged employee and a satisfied customer. The conclusion is that dissatisfied employee will not be eager to provide excellent customer service. Or give proactively additional support or feedback to the customer. Data shows that a satisfied employee would do better in this.
Let’s not forget the personal contribution
If an employee is not engaged with the job, does not feel like it is valued. The feeling persists that the contribution an employee provides is not crucial to an organization’s success. All this would have a massive impact on overall productivity. It will eventually lead toward the poor representation of the company through word of mouth.
How this impacts the company’s image?
Impact on company’s image is why a company has to develop and nurture a culture where employees feel respected, trusted, and valued. A people-based culture, where are engaged, satisfied, and happy employees, has an essential role in making and keeping the company vibrant, growing, and thriving.
So, what is needed to increase the employee experience to the right level?
There are four critical success factors recommended today for organizations worldwide to take into consideration:
A shared vision – a sense of real and collective commitment
Ask questions often – make conversations with colleagues, implement employee satisfaction questions, give real-time feedback
Analyze results – track the numbers and comments
Act with purpose – with no action plan to follow up the results received, the failure is inevitable.
Lead and act with a purpose!
Organizations that pay much attention to customer experience are well aware that the quality of their employee experiences limits their success and potential to deliver high-quality customer experiences. The customer experience is truly dependent on the employee experience, so that every time an organization makes employees’ work environment better, it better serves customers as well.
